UK Customs Compliance

UK Customs Compliance

Every business that is involved in the movement of goods between countries must follow Customs regulations and pay duties and tax as appropriate.

Complying with these rules involves careful planning and effective management, as the rules are often complex. Staying compliant with imports and exports can be tricky, even for large companies, as shipping requirements are subject to complex changes that make it difficult to keep up with the latest procedures.

In our experience, around 80% of businesses are not proactive on compliance matters, which also means opportunities to save duty are missed - we can help with both and ensure customs matters are not just a chore.

This is particularly important given that any under-declaration of duty can result in a business being assessed for duty, VAT, interest and penalties. Furthermore, over-declaration of duty can result in lost profits as duty is often a sticking tax.

Given that penalties start at £250 per import (entry) and can rise to £2,500 per import entry (depending on the severity of the errors made), getting duty calculations wrong can be an expensive mistake.

Contact us at The Customs People today for UK customs compliance advice, by calling 0161 826 8926, or filing out our online query form.

HMRC and customs compliance

HMRC is the Government authority on customs procedures, regularly carrying out checks on import and export declarations, official returns and other documents. This is to ensure that a business is paying the correct amount of import taxes at the correct time, and that where duty relief is applied, it is done so correctly. The checks can be undertaken by a visit, over the phone or in writing.

Given that an HMRC compliance check is still a daunting prospect for many people, combined with the fact that in 2025 we are finding that HMRC is increasing its audit activity, it’s important that businesses are proactive in their customs affairs. Not only in the Customs Audit process, but also in dealing with their imports and exports as a whole.

How can The Customs People help?

Our team has over 35 years of experience in all aspects of customs and duty, and has a vast knowledge of the systems involved with the importing and exporting of goods. This extensive experience positions us as best placed to ensure that your shipments comply with HMRC requirements.

The Customs People offer training and assistance on customs compliance, helping you and your staff understand your obligations and how to accurately manage your customs affairs. So you can ensure you are paying the right amount of tax and wherever possible spotting opportunities to reduce the tax payable and enable optimal cost recovery.

Our services include:

  • Customs planning, including ensuring commodity codes, valuation and reliefs are correctly used;
  • Bespoke in-house training for international businesses on customs & international VAT;
  • Reviews on your current customs system and suggestions on how to improve it;
  • Assistance and representation in HMRC checks and investigations.

FAQs

What is the UK Global Tariff, and how does it affect my business?

The UK Global Tariff (UKGT) is the standard set of import duties that applies to goods entering the UK from countries without a trade agreement in place. Introduced post-Brexit, it replaced the European Union's Common External Tariff. The UKGT aims to simplify duties, reducing or removing tariffs on many goods while retaining protection for industries like agriculture and automotive manufacturing.

For businesses, the UKGT determines the duty payable on imported goods. Understanding how your products are classified under the tariff is important, as errors in classification can lead to incorrect duty payments or penalties. Our experts can help your business comply with the UKGT, maximising cost-saving opportunities while avoiding potential risks.

How have UK customs rules changed since Brexit?

Since Brexit, UK customs regulations have diverged from those of the EU, introducing new procedures and obligations for businesses trading across borders. Key changes include the requirement for full customs declarations on goods entering the UK, additional paperwork for rules of origin and the replacement of the EU VAT system with the UK’s own procedures.

Businesses now face challenges such as the need to adapt to country-specific trade agreements, use new systems like the UK’s Customs Declaration Service (CDS) and manage the complexities of border checks. At the Customs People, our team of customs specialists provide practical support to help businesses consistently navigate these changes, adhere to HMRC's standards and enable smooth trade operations.

What are the risks of non-compliance with UK customs regulations?

Failing to comply with UK customs law can result in severe consequences for businesses, including financial penalties, delays in shipments and reputational damage. HMRC penalties start at £250 per entry and can rise significantly depending on the nature of the error. Additionally, non-compliance may lead to retrospective duty assessments and VAT charges, along with interest.

Businesses that over-declare duty risk unnecessary costs, while under-declaration can result in investigations and enforcement actions. Our specialists help businesses avoid these pitfalls, providing tailored advice and support to minimise risks and maintain compliance.

Can you provide ongoing support for long-term compliance?

Yes, we offer ongoing support to help businesses remain compliant with customs regulations over the long term. Our services include regular reviews of your customs processes, training for your staff and updates on regulatory changes to keep you informed.

By partnering with The Customs People, you can proactively address potential issues, submit customs declarations, streamline your operations and identify opportunities to save on duties. Whether you need assistance with documentation, classification or responding to HMRC checks, our team is here to help at every step.

What documents do I need to import goods into the UK?

To import goods into the UK, businesses must provide specific documentation to ensure compliance with international trade customs regulations. These typically include a commercial invoice, packing list and proof of origin. You will also need the correct commodity code, an EORI (Economic Operator Registration and Identification) number and, in some cases, import licences or certificates for restricted goods.

Properly preparing these documents reduces the risk of errors, delays or penalties. The Customs People team can assist in verifying and preparing the required documentation to ensure a smooth import process and compliance with HMRC requirements as well as all matters of UK customs advice.

Contact Us

Get in touch today for advice on any aspect of customs compliance. UK customs regulations change rapidly, but we can help you comply with these ongoing changes to your obligations. Speak to an expert today by calling 0161 826 8926, or fill in our online query form and we will get back to you as soon as possible.